Support console · live
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Open tickets
3 high14
5 awaiting reply
Avg response
↓ 8m42m
Target ≤ 1h
Active learners now
live312
on platform · last 5 min
Impersonations today
audited3
avg session 4m
Ticket inbox
Sorted by priority then SLA breach risk
Faridah Hassan
HighCannot access course after payment renewed
"My card was charged this morning RM 990 but when I login, dashboard says 'subscription expired'. Need to attend live seminar tomorrow…"
Maybank · Cohort lead
High85 learners — 14 cannot view custom framework
"After yesterday's deploy, 14 of our 85 cohort members get blank competency page. Affects training schedule next week."
Lim Wei Hao
MedCard expired — how to update?
"My Master card expired last month. Where can I update card details? Don't want to lose subscription."
Nadia Ahmad
MedDISC report not generating PDF
"Click download PDF, page just refreshes. Tried Chrome and Safari, same issue. Mobile and desktop both."
Chong Wei Ming
LowQuestion about HRDF claim
"My company HR asked if AJM Academy is HRDF-claimable. Where can I find the documentation?"
Live now
Active learners last 5 min
- Watching Strategic Leadership · M4 128
- Taking quiz High-Conflict Teams 42
- DISC assessment in progress 28
- Writing reflection journal 21
- Live seminar lobby 142
Common issues today
Auto-grouped by macro tag
Custom framework blank for Maybank cohort
5 reportsLikely related to yesterday's deploy. Engineering notified.
DISC PDF generation timeout (iOS Safari)
3 reportsApply macro: "ios-pdf-workaround" · suggest blob fallback download.
Card expiry update flow
2 reportsApply macro: "update-payment-method" · UX deferred to v2.
HRDF claim documentation request
2 reportsApply macro: "hrdf-info" · auto-attach PDF.