Officer side · backend

Officer dashboards

4-role officer model: super_admin · finance_officer · content_admin (merged programs + media) · support_officer. All share the same dark sidebar shell and design tokens — distinct from the learner-side topbar pattern.

Super Admin

Platform-wide visibility, full access

MRR · active learners · subscription mix · system health · org clients · top programs · recent activity

Open

Finance Officer

Subscriptions, invoices, refunds, SST

MRR/ARR · failed payments queue · refunds pending · invoice generation · SST tracking · churn cohort

Open

Content Admin

Programs + media library

Programs CRUD · publishing workflow · video upload to Bunny · transcripts · captions · enrollment analytics

Open

Support Officer

Read-only · ticket inbox · impersonate

Open tickets · avg response · user lookup · impersonate-for-debug · system notices broadcast

Open

Role hierarchy

All 4 roles share read access to learner data scoped by their function. super_admin can impersonate any officer for debugging. support_officer can impersonate learners only.

super_admin

All permissions · platform owner tier (Kamal + Azie)

finance_officer

Money modules only · no content edit · audit-grade

content_admin

Programs + media · no payment access · publish authority

support_officer

Read-only · ticket inbox · learner impersonate